Contact information
Contact Us
We're here to help! Whether you have a question about your order, need help with a product, or want to learn more about our policies, our support team is ready to assist you.
📧 Email support@velareofficial.ca
For the fastest response, please include your order number and a brief description of your inquiry. We aim to respond to all emails within 1–3 business days.
🕐 Support Hours Monday – Friday, 9:00 AM – 6:00 PM EST (Excluding public holidays)
📦 Order Inquiries For questions about shipping, tracking, or delivery, please have your order confirmation number ready. You can also track your order directly using the tracking number provided in your shipping confirmation email.
⚠️ Before You Reach Out Many common questions are answered in our policies. We recommend reviewing the following before contacting us:
- Shipping Policy
- Returns & Order Protection Policy
- Privacy Policy
- Terms of Service