Privacy policy

🔒 PRIVACY POLICY

Effective Date: January 1, 2026

Velare Official ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit or make a purchase from https://velareofficial.ca (the "Site").

By using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Personal Information

When you visit, interact with, or make a purchase from our Site, we may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party providers; we do not store payment card information)
  • Order history
  • Account login information (if applicable)

B. Automatically Collected Information

When you browse our Site, we may automatically collect certain information, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on pages
  • Referring website
  • Cookies and similar tracking technologies

C. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance and functionality
  • Analyze traffic and usage trends
  • Personalize user experience
  • Deliver relevant advertising

You may disable cookies through your browser settings; however, some features of the Site may not function properly.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders
  • Provide customer support
  • Send transactional communications (order confirmations, shipping updates)
  • Send promotional emails (if you opt in)
  • Send SMS marketing messages (if you opt in)
  • Improve our website, products, and marketing efforts
  • Detect and prevent fraud or unauthorized activity
  • Comply with legal and regulatory obligations

3. SMS Marketing & Mobile Information

If you opt in to receive SMS marketing from Velare Official, you agree to receive recurring automated promotional and personalized text messages at the phone number you provide.

  • Consent to receive SMS messages is not a condition of purchase
  • Message frequency may vary
  • Message and data rates may apply
  • You may opt out at any time by replying STOP to any message
  • For help, reply HELP or contact us at support@velareofficial.ca

🚫 We do not sell, rent, trade, or share mobile phone numbers or SMS consent data with third parties for their marketing purposes. Your mobile information is used only to deliver SMS communications from Velare Official.

4. Sharing of Information

We do not sell your personal information.

We may share your information with:

A. Service Providers

Third-party vendors that help us operate our business, including:

  • Payment processors
  • Shipping and fulfillment providers
  • Email and SMS marketing platforms
  • Website hosting services
  • Analytics providers (e.g., Google Analytics, Meta Ads)

These providers receive only the information necessary to perform their services.

B. Legal Requirements

We may disclose information if required by law, subpoena, court order, or other legal process.

C. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures, including:

  • SSL encryption
  • Secure hosting environments
  • Restricted access to sensitive information

Despite these measures, no method of transmission over the internet is completely secure.

6. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders and provide services
  • Meet legal, accounting, or regulatory requirements
  • Resolve disputes and enforce agreements

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Withdraw consent for marketing communications
  • Request data portability (where applicable under GDPR or UK GDPR)
  • Lodge a complaint with a supervisory authority (UK/EU users may contact their local data protection authority)

To exercise any of these rights, contact us at support@velareofficial.ca. We will respond to all privacy requests within 30 business days.

8. Third-Party Advertising & Analytics

We use third-party services such as:

  • Google Analytics
  • Meta (Facebook & Instagram) Ads
  • TikTok Ads

These services may collect information according to their own privacy policies.

You may opt out of targeted advertising through:

9. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us at support@velareofficial.ca and we will take steps to remove that information.

10. International Users

If you access our Site from outside Canada, the United States, or the United Kingdom, you understand that your information may be transferred to and processed in Canada, the United States, or other countries where our service providers operate. These countries may have different data protection laws than your country of residence.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Continued use of our Site after any update constitutes your acceptance of the revised policy.

12. Contact Information

If you have questions about this Privacy Policy, please contact us:

Velare Official 📧 Email: support@velareofficial.ca 🌐 Website: https://velareofficial.ca